Purchasing / Terms & Conditions

How To Purchase Our Products

We sell directly to our customers – behavioral health facilities, contractors, and wholesale distributors. Please contact us by phone, fax, or e-mail for pricing and availability.

Terms and Conditions

Payment: For customers not on open account, we accept Visa and Mastercard. Subject to 3.5% surcharge.

Shipping:

• Shipments are FOB Greenlawn, NY.
• Shipments are pre-paid and added to invoice, unless we are provided with a collect or 3rd party shipping account.
• Collect or 3rd party shipments will not be insured unless instructed by customer (at customer expense).
• Claims for missing or damaged goods must be made within 30 days of the date of shipment.

Returns: We charge a 25% restocking fee.

Warranty: Our products are covered by a 1 year limited warranty. Click here for a copy of our Product Warranty.

Some products have warranty terms and conditions that are specific to them.

Copies of product-specific warranties are available upon request.